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Cancellation & Refund Policy

We strongly encourage you to read the policy in detail to understand the timelines for cancellations, the rules regarding refunds, and the procedures for handling disputes.

Cancellations Before Payment

If you've booked an order but haven't completed the payment, your booking will automatically expire after 24 hours.
No cancellation request is required, and no charges will apply.

Cancellations After Payment

If you wish to cancel your order after making a payment, you must notify our team within 6 hours of the transaction.

  • Refund eligibility and amount will be determined based on the status of the transaction and currency dispatch.

Cancellations requested after 6 hours may not be processed if the currency has already been issued or dispatched.

Refund Charges

Refunds for canceled orders may be subject to the following charges:

  • ₹250 flat cancellation fee or
  • Actual bank/service provider charges, whichever is higher

No fee will be charged if cancellation is initiated by GGS Forex due to internal errors or unavailability.

Refund Processing Time

All eligible refunds will be processed within 5-7 working days from the date of cancellation approval. Refunds will be made to the original mode of payment only.
We are not responsible for delays caused by:

  • Bank holidays
  • Intermediary bank processing
  • Payment gateway downtime

Non-Refundable Situations

You will not be eligible for a refund if:

  • The foreign currency has already been dispatched or delivered
  • The remittance has been successfully processed to the recipient
  • KYC documents were invalid, causing delay, and user failed to respond in time

Delivery-Based Cancellations

If a scheduled home delivery fails due to:

  • Incorrect address
  • Unavailability of recipient
  • Failure to respond to calls/messages

Then rescheduling may incur additional charges. After two failed attempts , the order may be marked as canceled without refund.

Limitation of Liability

GGS Forex is not liable for:

  • Currency delays caused by third parties
  • Market fluctuations or rate changes
  • Data loss or service downtime

Rate Volatility Clause

Due to the nature of the foreign exchange market, all bookings are subject to live rate changes. If a cancellation is requested during high volatility, partial refunds may be provided based on market loss incurred.

Contact for Cancellations

To initiate a cancellation or refund, contact our support team via:

Disputes

All cancellation and refund disputes will be handled in accordance with GGS Forex policies and RBI regulations.

Final authority for dispute resolution rests with the compliance officer at GGS Forex.

Policy Updates

We may revise this policy from time to time.

Last updated: July 21, 2025